Software Write Ups

There is no question that in business operations today, it is absolutely imperative that a company has ways for customers to contact them in case they have a question, complaint, compliment or idea. Customers truly value being able to connect with a business and it seems like the most successful businesses are able to effectively [...]

Everybody knows they should backup their computers. This goes for both home and business networks. Yet, some people think virtual computers are immune from system crashes. This is not true, virtual machines and servers can and do crash. Are your VMware esx clients properly protected? If not you could have a major problem looming. You [...]

Modern call centers are more than just rows of agents answering phones. Technology has changed the way we communicate and call centers must adapt to remain completive. Today, email, social media, video chat, and instant messaging are normal communication methods used by businesses. Your call center must make use of computer telephony integration. This powerful [...]

Whether you work on computers at home, at the office, or both, chances are you have some very important data that you do not want to lose on your system. Maybe you have digital pictures of friends and family, a novel that you are working on, or valuable business reports saved onto your hard drive. [...]

In the call center industry, the integration of computer and Internet based systems with telephone systems has represented a technological holy grail. Paul Stockford jokes the acronym “IP” may just as well stand for “Indefinitely Postponed”, or “Improbable Panacea,” jokes Paul Stockford in a 2007 article, “IP Comes of Contact Center Age,” published in Call [...]